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Jacob Haseman

IT Business Specialist

Motivated professional with a Bachelor’s degree in Information Technology – Business Analysis from the University of Wisconsin-Whitewater. Currently employed as an AI Trainer and Business Management IT Expert at Handshake, demonstrating strong analytical and technical skills.

Bachelor's of Business Information Technology

University of Wisconsin Whitewater

Resume

EXPERIENCE

AI Trainer Handshake AI Remote

Feb 2026 – Present

  • Evaluated AI model outputs across customer support, code generation, and document summarization use cases for technical accuracy; flagged edge cases and documented inconsistencies to improve agent reliability and adoption readiness.

Business Consultant – University of Wisconsin-Whitewater [Whitewater, WI]

Jan 2024 – May 2024

  • Gathered stakeholder requirements and delivered technical solutions through iterative demos and feedback cycles, documenting configuration decisions to ensure repeatable deployments.

Resident Assistant – University of Wisconsin-Whitewater [Whitewater, WI]

Jan 2023 – Jan 2025

  • Triaged and resolved high-volume, time-sensitive requests for 50-60 residents per semester; coordinated escalations with housing administration and campus IT while maintaining data governance and follow-up protocols.
  • Trained 4 new RAs on documentation standards and escalation pathways, reducing onboarding time and improving consistency in issue resolution.

Milwaukee County Zoo – Supervisor / Team Lead – [Milwaukee, WI]

Jun 2023 – Aug 2023

  • Developed incident-response training for a 15-person team and coached staff on de-escalation protocols during high-traffic visitor periods.

Mukwonago High School SHIELD Helpdesk – IT Helpdesk Intern – [Mukwonago, WI]

Sep 2019 – May 2021

  • Diagnosed and resolved hardware and software issues weekly; documented solutions in plain language for the internal knowledge base, reducing repeat tickets by 20% and enabling self-service automation.

My passion for information technology began in 2009 with Code Ninjas, sparking a clear interest in programming. Throughout high school, I pursued advanced mathematics and introductory programming courses, further developing my technical foundation. Exposure to programming in AP classes enabled me to create projects using C++, Python, and SQL. I earned my bachelor’s degree in Business Information Technology from the University of Wisconsin–Whitewater, where I honed both technical and leadership skills. As a Resident Assistant in two of the largest campus housing complexes, I strengthened my interpersonal and administrative abilities. Additionally, I gained foundational knowledge in AWS, cloud computing, machine learning, and business analytics. I am now seeking a position that leverages my diverse technical expertise and strong interpersonal skills.