JACOB HASEMAN
Colorado Springs, CO (open to remote) | jhaseman3@gmail.com | www.linkedin.com/in/jacob-haseman-6865621a3/ | shamshamsw.github.io
IT Specialist | Helpdesk, SQL, Python
IT professional with hands-on helpdesk experience and a BBA in Information Technology, helping organizations deploy technical solutions through stakeholder communication and support coordination. Trained 15+ staff on workflows and resolved high-volume technical requests while documenting solutions that reduced repeat issues by 20%.
Professional Profiles
- Handshake: app.joinhandshake.com/profiles/863gaf
- LinkedIn: linkedin.com/in/jacob-haseman-6865621a3
- GitHub: github.com/ShamShamsw
Core Skills
- Programming: Python, JavaScript, SQL, C++, C#, R, PowerShell, HTML, CSS, SASS
- Microsoft & AI Platforms: M365, Microsoft Power Platform, PowerShell, Graph API, Copilot
- Frameworks and Tools: React, Tailwind CSS, Git, GitHub Actions, Jest, Jupyter Notebooks, Excel
- Cloud and Automation: AWS, Microsoft Azure, API integration, Linux, Ubuntu, Windows
- Analytics: Pandas, statistical analysis, data visualization, business reporting
- Technical Support & Documentation: Help desk software, CRM systems, SQL, dashboards, knowledge base maintenance, SLA adherence
- Stakeholder Coordination: Cross-functional handoffs, escalation protocols, requirement gathering, stakeholder communication
Certifications
- Python Certification
- SQL Certification
- Cybersecurity Certification
- Cloud Fundamentals Certification (Azure/Microsoft)
Education
University of Wisconsin-Whitewater
Bachelor of Business Information Technology
Professional Experience
Handshake AI – AI Trainer – Remote
Feb 2026 – Present
- Evaluated AI model outputs across customer support, code generation, and document summarization use cases for technical accuracy; flagged edge cases and documented inconsistencies to improve agent reliability and adoption readiness.
University of Wisconsin-Whitewater – Business Consultant – [Whitewater, WI]
Jan 2024 – May 2024
- Gathered stakeholder requirements and delivered technical solutions through iterative demos and feedback cycles, documenting configuration decisions to ensure repeatable deployments.
University of Wisconsin-Whitewater – Resident Assistant – [Whitewater, WI]
Jan 2023 – Jan 2025
- Triaged and resolved high-volume, time-sensitive requests for 50-60 residents per semester; coordinated escalations with housing administration and campus IT while maintaining data governance and follow-up protocols.
- Trained 4 new RAs on documentation standards and escalation pathways, reducing onboarding time and improving consistency in issue resolution.
Milwaukee County Zoo – Supervisor / Team Lead – [Milwaukee, WI]
Jun 2023 – Aug 2023
- Developed incident-response training for a 15-person team and coached staff on de-escalation protocols during high-traffic visitor periods.
Mukwonago High School SHIELD Helpdesk – IT Helpdesk Intern – [Mukwonago, WI]
Sep 2019 – May 2021
- Diagnosed and resolved hardware and software issues weekly; documented solutions in plain language for the internal knowledge base, reducing repeat tickets by 20% and enabling self-service automation.
Selected Projects
- Interactive Musical Party Game: Built a responsive multiplayer web app with vanilla JavaScript and Tailwind CSS, including deck logic, animation flow, and live scoring.
- AWS Serverless Order Processing Pipeline: Developed a cloud-based workflow using AWS services to automate backend order processing tasks.
- Business Sentiment Analysis Tool: Created a Python NLP solution to classify sentiment and support business decision analysis.
- Data Analytics Processing Tool: Built Python utilities to ingest CSV/Excel files and transform raw records into analysis-ready datasets.
- Supply Chain Optimization Model: Designed a data-driven Python model to evaluate variable relationships and support profit optimization decisions.
- Portfolio and Web Design Projects: Created and deployed static and dynamic web experiences using HTML, CSS, JavaScript, and GitHub Pages workflows.